But, in case of treatment in non-network hospitals, there is a certain procedure that he/she needs to follow in order to raise the claim.
- Call at the toll-free number stated at the back of health card and talk to TPA or the Company and inform them about your hospitalization.
- Speak about the incident, you met and the other small details, which are important from the point of reimbursement. He/She will provide you the required assistance.
- An individual has to submit certain documents, which include discharge slip, xerox copy of health card, original bills, duly filled claim form and others, if required.
- On submission of these document, they undergo certain procedure and then after approval the Company issues you cheque against the amount, as per the Company's policies.
Apollo Munich’s claim procedure is simple and easy. Every term and condition of the plan’s coverage is stated in its policy wordings in simple English language such that it is easy to understand. It is one of the main initiatives taken in the direction of demystifying health insurance in India. The guidebook given to a customer at the time of policy issuance has everything about claim procedure, which can be used by him/her at the time of raising claim.
If after it, if there is any query in customer’s mind or clarification required at any point, he/she can call at toll-free number and talk to the representative about it. He will get the required assistance. A customer after raising claim can also check his/her claim status.
Thus, Apollo Munich is user-friendly, straight-forward and uncomplicated health insurance provider in India.